Ask me the awkward ones

No - never. It stores no money, holds no card details, and its points have no cash value and can't be transferred. It's loyalty and discovery only: stamps, visits, rewards, offers and profiles of local independents. If anything ever asks you to 'top up' a Coco Card, it isn't us.

The business does. Your members joined your programme; their names and visit history are your list. I host and safeguard the data as the provider, but I don't market to your customers, don't sell the list and don't share it with other businesses on the network.

No. Each business's rewards are ring-fenced as its own - one card is a convenience for the customer, never a shared currency. That's deliberate: your generosity funds your regulars, not someone else's.

Nothing. No consumer subscription, no premium tier, no ads. The business pays for its programme as part of its Third Coconut package.

The minimum a loyalty card needs: a name, an optional contact detail, per-business visit and reward history, and any consents given. It's used only to run the programme - never sold, never used for third-party advertising. The full detail is in the privacy policy.

Members can ask for their data or ask to be deleted at any time. Businesses get one-click export and delete tools in the dashboard, and I handle any request sent directly to me. Deletion is real deletion.

Plans are rolling monthly - no long contract. If you cancel, you export your member list first (I'll help), the card stops accepting new stamps and your customers are told the programme has closed. No exit fees, no held-hostage data.

No, and it never will. Every review request goes to the public review link, for every customer. There's a private feedback route alongside for people who'd rather tell you something directly - alongside, never instead. Filtering who gets asked based on how happy they seem ('review gating') is against Google's rules and against mine.

No. The card opens in the browser from your Join QR and installs to the home screen if they want it to. Apple Wallet is available; Google Wallet is coming soon.

Three ways, and what each one needs at your counter. Staff scan: the customer shows their Coco Card and a member of your team scans it in the staff app on any phone - a person confirms every stamp, so it's the one with the most control. Till QR: any spare phone, tablet or till display signed into the staff app shows a code that changes every minute, and customers scan it themselves - a photo of it is useless in 60 seconds. Counter QR: you print one QR and stand it by the till, and customers scan it on their own phones - no business phone, tablet or screen at the counter at all, which is what makes Coco Card runnable in a market stall or a one-chair barbershop. Every programme gets all three, and they all land in the same ledger.

No. Nobody collects unlimited visits by scanning a Counter QR over and over: Coco Card applies your visit limits to every scan - so many per customer per day, with a minimum gap in between - and a repeat scan of the same visit is the same visit, never a second stamp. Scans that keep being turned away are slowed down and flagged, with the default location setting, a phone that is clearly nowhere near the counter is turned away, every visit records which sign it came from, and you can revoke a code and print its replacement in one click. Paper is still paper - if you'd rather a person confirmed every stamp, use the staff scan or the Live Till QR. The choice is yours per counter.

A staff scan, a Live Till QR self-stamp or a Counter QR self-stamp - counted once per customer per day. (Typing a member code by hand when a camera won't read it is part of a staff scan, never a separate way.) That's the number the standalone Free Launch tier's first 50 verified customer visits are counting, and it's the number in your weekly report.

You honour them out gracefully. The usual plan: for a few weeks staff accept the old paper card and add the customer to Coco Card at the same visit, matching their earned stamps on the new card. I'll help you plan the switchover so nobody loses a stamp they'd earned.

Yes. Coco Card is a standalone product too - if you already have a website (or don't want one), you can get it on its own at thecococard.com: set up free with first 50 verified visits on us, then from £19 a month. Prefer the whole growth system? The Hub plan (£149 setup + £49/mo) includes Coco Card free.

It's mine - designed, built and run in-house by The Third Coconut. That's why I can change reward rules, branding and reports for you without waiting on anyone else's roadmap.